Shipping
Feel free to drop me a message at yeureiart@gmail.com or with the contact form if you have any questions!
For orders going to the EU/UK do note that you will have to pay for VATs after the parcel is processed at the customs!
There will be no refunds/claims in the case of untracked mails being misplaced by the delivery service.
Notice for paper products (registered mail) to the USA.
Processing Time
Instocks will generally be shipped out in 1-7 business days and preorders will be packed and sent out as soon as they reach me. These may fluctuate by 1-5 days based on the order volume, especially for preorders as they may take some time to be packed and shipped!
Estimated Delivery (Domestic/Singapore)
Untracked/Registered mail is stated to be delivered in 2-5 working days and Speedpost (Standard) in 1 working day.
Estimated Delivery (International)
Numbers stated are all in working days.
The timing provided are all estimated by Singpost, they cannot be fully guaranteed as exceptions may happen. International deliveries (excluding couriers) may take up to 8-12 weeks sometimes to reach the recipient if the post offices are held up.
Express/Courier options like UPS/DHL/SF Express are available, do contact me through the contact form or yeureiart@gmail.com if you wish to opt for those! (the fees usually fluctuate around SGD40 to 80, delivery will take around 1 to 3 working days for DHL)
| Destination (Major Cities/Office of Mail Exchange) | Working Days |
| Australia (Sydney, Melbourne, Perth) | 7 - 14 |
| Brunei Darussalam (Bandar Seri Begawan) | 7 - 14 |
| Canada (Vancouver) | 10 - 20 |
| China (Beijing, Guangzhou, Shanghai) | 6-12 |
| France (Paris) | 8 - 16 |
| Germany (Frankfurt) | 7 - 14 |
| Hong Kong (Hong Kong) | 5-10 |
| India (Chennai, Mumbai, Kokata) | 10-16 |
| Indonesia (Jakarta, Batam) | 9 - 18 |
| Italy (Rome) | 8 - 16 |
| Japan (Tokyo, Osaka) | 4 - 9 |
| Malaysia (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) | 5 - 10 |
| Netherlands (Amsterdam) | 7 - 14 |
| New Zealand (Auckland) | 7 - 14 |
| Philippines (Manila) | 9 - 18 |
| South Africa (Johannesburg) | 16 - 24 |
| Sweden (Stockholm) | 8 - 16 |
| Switzerland (Zurich) | 8 - 14 |
| Taiwan (Taipei) | 4 - 9 |
| Thailand (Bangkok) | 5 - 9 |
| United Arab Emirates (Dubai) | 5 - 11 |
| United Kingdom (London) | 5 - 10 |
| United States of America (San Francisco, New York, Honolulu) | 8 - 16 |
| Vietnam (Ho Chi Minh) | 8 - 16 |
| Other Destinations in Asia and Territories in the Pacific | 9 - 18 |
| Other Destinations in the Middle East, Africa, Europe and America | 16 - 24 |
Customs and Duties/Taxes
International orders are subjected to taxes based on the country's guidelines. Do look up on them if you're unsure!
The buyer is to be responsible for any taxes imposed on the order due to each country's regulations as well as to shoulder the shipping costs in the case that the parcel got returned back to me due to incorrect address/failed delivery/non-collection.